We are committed to providing a high quality service to all our customers. We regard comments and complaints as an important source of information for improving our services.

The Houses of the Oireachtas Service has a formal comments and complaints procedure in place to allow customers give feedback on the quality of services they receive.

The complaints procedure does not cover:

Matters which are the subject of litigation

Matters which have been referred to the Ombudsman or Information Commissioner

Complaints regarding the performance of elected representatives or political parties

How to make a complaint

If you wish to make a complaint about any aspect of the service you have received from the Houses of the Oireachtas Service, please follow these steps.

Make direct contact with the person or section with whom you have been dealing and outline the nature of your complaint.

If you are not satisfied with the response you receive, or if you receive no response, make a formal complaint to the Customer Service Officer. You can do this by phone, in writing, by email or by completing the Customer Complaint Form.

We will do our best to put things right if we have made a mistake. We will acknowledge your complaint within three working days and try to deal with your complaint within ten working days. If we need to carry out further investigation, we will let you know and aim to have completed this within 20 working days.

Office of the Ombudsman

If you are not satisfied with the response you receive, you may consider contacting the Office of the Ombudsman. The  Ombudsman can investigate complaints about any of our administrative actions or procedures as well as delays or inaction in customers' dealings with staff. The Ombudsman provides a free, impartial and independent service.

Useful documents

Read our Customer Service Charter and download the Customer Complaint Form.

Freedom of Information Guide

The Freedom of Information Acts assert the right of members of the public to obtain access to official information to the greatest extent possible consistent with the public interest and the right to privacy of individuals.

FOI Application form

Request for Access to records held by the Houses of the Oireachtas Commission or the Houses of the Oireachtas Service under the Freedom of Information Acts, 1997 and 2003.

Contact details

Customer Service
Houses of the Oireachtas
Leinster House
Kildare St
Dublin 2
D02 XR20
Ireland

01 618 4696

customerservice@oireachtas.ie