Dáil Éireann Debate, Wednesday - 4 May 2022
238. Deputy Michael Ring asked the Minister for Foreign Affairs the reason that the estimated issue date on the passport tracker can be different from the live estimated issue date for applications (details supplied) and in particular for one specific application; if he plans to address the inaccuracies with the passport tracker; and if he will make a statement on the matter. [21958/22]
View answerThe online Passport Tracker tool provides applicants with an indication of how their application is progressing through the system and gives an estimated issue date based on the current average application processing time.
The date displayed on the tracker is an estimate, and is based on the current average processing time for that type of application. For a small number of applications currently in the Passport Service system, the issue by date displayed on the tracker differs from the issue by date on the Passport Service internal processing system by one to three days. The cause of this issue has been identified by the Passport Service and they are working to rectify it.
The Passport Service regrets any inconvenience caused to applicants who have been affected. The Passport Service has contacted the applicant referred to by the Deputy and provided a status update on their passport application.
