Dáil Éireann Debate, Tuesday - 13 December 2022
434. Deputy Duncan Smith asked the Minister for Social Protection the number of locations in the State that offer a drop-in centre where a community welfare officer would be available; the location of these drop-in centres; the number of drop-in centres offering this service over each of the past three years in tabular form by county; and if she will make a statement on the matter. [62327/22]
View answerCommunity Welfare Officers (CWOs) are physically on site daily in over 50 Intreo Centres across the country where they are available to be seen without an appointment, during business hours, Monday to Friday. In addition to meeting citizens in Intreo Centres, Branch Offices and DSP offices, CWOs can facilitate an appointment within a short time of a person requiring such a meeting, at a mutually agreed location, including at the person's home.
It is important to note that a person does not need to meet with a CWO to make a claim and any person who needs to access the CWS can call the National CWS freephone number at 0818 60 70 80, to make an appointment or to speak directly to a CWO. An appointment can be arranged within a short time of a person requiring such a meeting, at a mutually agreed location, including at the person's home. Alternatively, a person can speak with a CWO over the phone if they do not wish to wait or to travel to meet with a CWO in person – currently the CWOs on the phoneline are dealing with approx. 1,700 callers per week and this service is proving very popular with customers in rural areas.
When the CWS becomes aware that a customer has an urgent or immediate need, every effort is made to ensure that the person receives a prompt service. Where possible, this is a same-day service and circa 9%+ of our payments are made on the day to clients.
A person can apply for a Supplementary Welfare Allowance (SWA) payment by completing a SWA1 form, which is widely available. It can be downloaded at www.gov.ie. It is available in all Intreo Centres and Branch Offices. It can also be requested by emailing cwsforms@welfare.ie or by calling 0818 60 70 80. Customers can also request a SWA1 form by using the Request Application Form page available on www.gov.ie. The completed application form and supporting documentation can be posted or dropped into the local Intreo Centre where it will be processed quickly.
A citizen can meet with a Community Welfare Officer in any of the locations listed below.
|
Town |
Office |
Address line 1 |
Address line 2 |
County |
|
Achill |
Intreo Centre |
Achill Sound |
Achill |
Co Mayo |
|
Arklow |
Intreo Centre |
Castle Park |
Arklow |
Co Wicklow |
|
Athlone |
Intreo Centre |
Government Offices |
Grace Park Road |
Co Westmeath |
|
Balbriggan |
Intreo Centre |
Gallens Mill |
Mill St |
Co Dublin |
|
Ballina |
Intreo Centre |
Government Buildings |
Ballina |
Co Mayo |
|
Ballybofey |
Branch Office |
Garvan House |
Main Street |
Co Donegal |
|
Ballyfermot |
Intreo Centre |
Rossmore Ave |
Ballyfermot |
Dublin 10 |
|
Ballymun |
Intreo Centre |
Main Street |
Ballymun |
Dublin 9 |
|
Bishop Square |
Intreo Centre |
Redmond's Hill |
Dublin 2 |
|
|
Blanchardstown |
Intreo Centre |
Westend House |
Snugborough Road |
Dublin 15 |
|
Boyle |
Branch Office |
Elphin Street |
Boyle |
Co Roscommon |
|
Bray |
Intreo Centre |
The Cualann Centre |
Main Street |
Co Wicklow |
|
Buncrana |
Intreo Centre |
Inner Relief Road |
Ardarvan |
Co Donegal |
|
Carlow |
Intreo Centre |
Kennedy Avenue |
Carlow |
Co Carlow |
|
Carrickmacross |
Branch Office |
Ardee Road |
Carrickmacross |
Co Monaghan |
|
Carrick-on-Shannon |
Intreo Centre |
Leitrim Road |
Carrick-on-Shannon |
Co Leitrim |
|
Castlebar |
Intreo Centre |
Michael Davitt House |
Castlebar |
Co Mayo |
|
Castleblaney |
Branch Office |
Monaghan Road |
Castleblaney |
Co Monaghan |
|
Cavan |
Intreo Centre |
Dublin Road |
Cavan |
Co Cavan |
|
Clifden |
Intreo Centre |
Galway Road |
Clifden |
Co Galway |
|
Clondalkin |
Intreo Centre |
9th Lock Road |
Clondalkin |
Dublin 22 |
|
Clones |
DSP Office |
Clones |
Co Monaghan |
|
|
Clonmel |
Intreo Centre |
Harbour House |
New Quay, Clonmel |
Co Tipperary |
|
Coolock |
Intreo Centre |
Northside Civic Centre |
Bunratty Road, Coolock |
Dublin 17 |
|
Cork |
Intreo Centre |
Intreo Centre Cork City |
Abbey Court House |
Co Cork |
|
Drogheda |
Intreo Centre |
Custom House Quay |
Drogheda |
Co Louth |
|
Dun Laoghaire |
Intreo Centre |
18-21 Cumberland Street |
Dun Laoghaire |
Co Dublin |
|
Dundalk |
Intreo Centre |
Government Buildings |
St. Alphonsus Road |
Co Louth |
|
Dungloe |
Intreo Centre |
Public Service Centre |
Gweedore Road |
Co Donegal |
|
Edenderry |
Intreo Centre |
IDA Park |
Carrick Road |
Co. Offaly |
|
Ennis |
Intreo Centre |
Kilrush Road |
Ennis |
Co Clare |
|
Finglas |
Intreo Centre |
Mellowes Road |
Finglas |
Dublin 11 |
|
Galway |
Intreo Centre |
Sean Duggan Centre |
Fairgreen Road |
Co Galway |
|
Kells |
Branch Office |
Cross Street |
Kells |
Co Meath |
|
Kenmare |
Intreo Centre |
Bridge Street |
Kenmare |
Co Kerry |
|
Kilkenny |
Intreo Centre |
Government Buildings |
Hebron Road, Kilkenny |
Co Kilkenny |
|
Killarney |
Intreo Centre |
Fl 1, Park Court |
Beech Road |
Co Kerry |
|
Kilmallock |
Branch Office |
Charleville Road |
Kilmallock |
Co Limerick |
|
King's Inns Street |
Intreo Centre |
20 King's Inns Street |
King's Inns Street |
Dublin 1 |
|
Letterkenny |
Intreo Centre |
High Road |
Letterkenny |
Co Donegal |
|
Limerick |
Intreo Centre |
Dominick Street |
Limerick |
Co Limerick |
|
Listowel |
Intreo Centre |
The Square |
Listowel |
Co Kerry |
|
Longford |
Intreo Centre |
Government Buildings |
Longford |
Co Longford |
|
Loughrea |
Intreo Centre |
Railway House |
Station Rd |
Co Galway |
|
Macroom |
Branch Office |
Units 1&2 Millstreet Road |
Macroom |
Co Cork |
|
Manorhamilton |
Intreo Centre |
Sligo Road |
Manorhamilton |
Co Leitrim |
|
Monaghan |
DSP Office |
Plantation |
Monaghan |
Co Monaghan |
|
Mullingar |
Intreo Centre |
Blackhall Place |
Mullingar |
Co Westmeath |
|
Navan |
Intreo Centre |
Abbey Buildings |
Abbey Mall |
Co Meath |
|
Newbridge |
Intreo Centre |
Moorefield Rd |
Newbridge |
Co Kildare |
|
Newcastlewest |
Intreo Centre |
Gortboy |
Newcastlewest |
Co Limerick |
|
Newmarket |
Branch Office |
Main street |
Newmarket |
Co Cork |
|
Nth Cumberland Street |
DSP Office |
Elisabeth O'Farrell House |
19-21 Nth Cumberland St |
Dublin 1 |
|
Nutgrove |
Intreo Centre |
Nutgrove Shopping Centre |
Rathfarnham, |
Dublin 14 |
|
Portlaoise |
DSP Office |
Government Buildings |
Abbeyleix Road |
Co Laois |
|
Rathdowney |
Branch Office |
Main Street |
Rathdowney |
Co Laois |
|
Roscommon |
Intreo Centre |
Roscommon Town |
Co Roscommon |
|
|
Sligo |
Intreo Centre |
Government Offices |
Cranmore Road, Sligo |
Co Sligo |
|
Swords |
Intreo Centre |
Mainscourt |
23 Main Street |
Co Dublin |
|
Tallaght |
Intreo Centre |
The Square |
Tallaght |
Dublin 24 |
|
Thurles |
Intreo Centre |
Tipperary Technology Park |
Racecourse Road |
Co Tipperary |
|
Tralee |
Intreo Centre |
Godfrey Place |
Tralee |
Co Kerry |
|
Trim |
Branch Office |
Haggard Street |
Trim |
Co Meath |
|
Tuam |
DSP Office |
Shop Street |
Tuam |
Co Galway |
|
Tubbercurry |
Branch Office |
Humbert Street |
Tubbercurry |
Co Sligo |
|
Tullamore |
Intreo Centre |
Castle Buildings |
Tara Street |
Co Offaly |
|
Waterford |
Intreo Centre |
Cork Road |
Waterford |
Co Waterford |
|
Westport |
Intreo Centre |
Prospect Avenue |
Westport |
Co Mayo |
|
Wexford |
Intreo Centre |
Anne Street |
Wexford |
Co Wexford |
|
Wicklow |
Branch Office |
Unit E6, |
The Enterprise Centre |
Co Wicklow |
I trust this clarifies the matter.
