Dáil Éireann Debate, Tuesday - 4 July 2023
201. Deputy Paul Murphy asked the Minister for Transport who is the regulator for the 15 bus route; how a person can submit an official complaint about this service; and if there is an option to appeal the outcome of the complaint made. [32396/23]
View answerThe National Transport Authority is responsible for managing Public Service Obligation (PSO) contracts with a number of Transport Operators that set out standards they are obliged to meet. This includes Dublin Bus who operate the no 15 bus route.
Complaints can be made initially to the relevant transport operator, in this case, Dublin Bus, and also to the NTA via the Contact & Support section on the Transport for Ireland (TFI). Full details on the complaints process can be found at www.transportforireland.ie/support/
