Due to the unprecedented numbers seeking accommodation assistance there has been a need, for Ireland and for many administrations across Europe, to turn to movable structures such as tents, containers and modular houses. Tented and modular accommodation remain a part of the accommodation solution, and projects to expand capacity in this area continue to be explored.
The Land Development Agency (LDA) and the Office of Public Works (OPW) have offered my Department use of grounds of the Central Mental Hospital (CMH) for emergency tented accommodation.
Defence Forces tents have been erected on a suitable site on the grounds of the former CMH and residents have access to indoor facilities for dining and the use of existing sanitation infrastructure.
In relation to the concerns raised over the suitability of the tented accommodation in CMH, the Department has raised these matters with the accommodation provider, and is satisfied that they have taken the appropriate mitigating measures required to address them.
Residents are encouraged to raise issues directly with centre managers in the first instance, or may make the complaint directly, or through a representative authorised to act on their behalf, to the IPAS Customer Service Team. IPAS also funds a dedicated NGO run helpline where residents can raise any concerns or issues they may have. The contact details for the National Resident helpline are: 1800 929 008.
The International Protection Accommodation Service (IPAS) Resident Welfare Team conduct in person clinics in the International Protection accommodation portfolio, where residents can directly raise any issues they have in relation to their accommodation with Departmental staff. Various NGOs have also offered further regular support presence at this location.
All international protection applicants have access to the services of the Ombudsman and Office of the Ombudsman for Children, should they consider that their complaint has not been managed appropriately.
