The person in question made a claim for Jobseeker's Allowance on 4 August 2009 in Trim Branch Office. The claim has been awarded and is in payment. He received an arrears payment of €5,416.20 on 21 April 2010. The balance of the arrears, amounting to €3,502.80, will issue on 11 May 2010. His payment is €275.70 per week.
The reason for the delay in paying the claim is that the Live Register has increased significantly and this has caused delays in some offices. A number of process improvements have been introduced to speed up claim processing. Additional supports are being provided to the Navan Local Office, Kells Branch Office and Trim Branch Office to help process the claims, and this work is ongoing. Management are monitoring the position closely.