Complaints can be formal or informal in nature, to allow for discretion at the request of the Complainant. Consequently, complaints of an informal nature that are resolved (preferably at the lowest level) cannot be quantified. If a person is dissatisfied by the decisions of any informal process, they may pursue their complaint through the formal complaints mechanism provided for under Section 114 of the Defence Act 1954.
If the complainant remains dissatisfied at that stage, the complaint may be progressed by the Complainant to the Ombudsman for the Defence Forces.
The military authorities have provided data, correct as of 22 March 2019, in relation to complaints lodged under Section 114 of the Defence Act 1954 and referrals to the Ombudsman for the Defence Forces (ODF). This is set out in the table below;
|
2017
|
2018
|
2019
|
No of Complaints
|
72
|
72
|
13
|
Referred to ODF
|
17
|
9
|
1
|
The numbers set out as being referred to the ODF each year relate specifically to appeals lodged in that year from complaints made in the same year. It should be noted that, taking into account time limits as set out in the Ombudsman (Defence Forces) Act 2004, complaints lodged in one year may not fall to be referred to the ODF until the next year.