The payment of staff in my Department, including in the Passport Service, is administered by the National Shared Services Office (NSSO).
The NSSO ensure Civil Servants in my Department are paid in accordance with their point on the appropriate pay-scale as advised by the Human Resources Division.
Increments are awarded to staff provided they have not reached the top of their pay-scale, and meet the standard criteria for the award of an increment. Criteria considered include performance, attendance, and compliance with the Civil Service Performance Management and Development System.
I can confirm that there are currently no general issues with the payment of Passport Service staff. If, however, any individual member of staff is experiencing an issue in terms of payment, I suggest that they contact the Human Resources Division of my Department for assistance.